Cancellation policy:
General Subscription & Hosting Cancellation Policy No Contracts, No Commitments: You can cancel your subscription, including hosting services, at any time—no long-term contracts or hidden fees. To cancel, simply send us an email at [email protected] or use the cancellation option available in your account settings. 30-Day Notice: To ensure proper processing, cancellation requests must be submitted at least 30 days before your next billing cycle. During this notice period, subscription services, including hosting, will remain active, giving you full access until the cancellation takes effect at the end of your current billing cycle. Hosting-Specific Cancellation Terms Hosting Deactivation Process: Upon receiving a cancellation request for hosting-related services, we will send an immediate acknowledgment. Hosting services will continue for the remainder of the 30-day notice period unless you request an earlier shutdown. Full access to your hosting services will be maintained during this time. Grace Period: We may, at our discretion, provide a 7-day grace period after the 30-day cancellation notice. During this grace period, your site will remain live, but support may be limited. Please note that this grace period is subject to availability and is not guaranteed in all cases. After the grace period, hosting services will be permanently terminated, and all associated data will be deleted unless otherwise agreed upon in writing before termination. Data Backup Option: Before the deactivation of your hosting account, we can provide a final backup of your website data upon request. Please submit this request no later than 7 days before your hosting account’s deactivation date. Depending on your service level, this backup service may be offered as complimentary or for a small fee.
Refund policy:
14-Day Free Trial New Subscribers: If you are a new subscriber, you will receive a 14-day free trial. If you decide to cancel within this trial period, you will not be charged for any services. No Refunds After Trial Period Non-Refundable Payments: Once the 14-day free trial period ends and billing begins, all payments are non-refundable. You may cancel your subscription at any time to avoid future charges, but no refunds will be issued for payments already made. Special Circumstances Discretionary Refunds: In rare cases of unresolved technical issues or unsatisfactory service, refunds may be issued at our discretion. If you experience such issues, please contact us at [email protected]. If a refund is approved, please allow up to 10 business days for the funds to be processed and returned to your original method of payment.