Terms of Use

AGREEMENT TO OUR LEGAL TERMS OF USE

Effective Date: August 17, 2024

We are 17 Solutions LLC (“Company,” “we,” “us,” “our”). We operate the website https://17-solutions.com, as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”). You can contact us by email at help@17-solutions.com or by mail to 361 Falls Rd. #663, Grafton, WI 53024, Ozaukee County, Wisconsin.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and 17 Solutions LLC, concerning your access to and use of the Services. By accessing the Services, you agree to these Legal Terms. IF YOU DO NOT AGREE TO THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to review these Legal Terms periodically to stay informed of updates. Your continued use of the Services following the posting of revised Legal Terms signifies that you accept and agree to the changes.

1. OUR SERVICES

The Services are not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would violate law or regulation or would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Ownership of Website Code

1. 1. Fixed-Fee Projects:
      • If you purchase our web development services for a fixed fee, all custom source code, design elements, and proprietary components created specifically for your project will be transferred to you upon final payment. You will hold full ownership of the website and its code, with the ability to modify, transfer, or use it as you see fit. This excludes any third-party integrations or proprietary software not developed by us.
        
        
   2. Subscription-Based Projects:
      • If you engage with us on a subscription-based model, the ownership of the code and website remains with 17 Solutions LLC during the subscription period. You are granted a non-exclusive, non-transferable license to use the website for as long as your subscription is active and you comply with these Legal Terms. 
        
        
      • If you cancel your subscription before the 24-month period is completed, you forfeit any ownership rights to the website code unless the early purchase option is exercised.
        
        
      • After 24 consecutive months of subscription, ownership of the custom code and website (excluding any third-party integrations or proprietary software not developed by us) will be available to you upon request.
        
        
      • Flexible Early Ownership Option: You may choose to purchase the website code and ownership rights at any point during your subscription period:
        • If you wish to purchase the code before 12 months have passed, you may do so for $300.
        • After 12 months of consecutive subscription, 50% of the ownership is considered paid for, and you may purchase the remaining ownership for $150.
        • After 18 months of consecutive subscription, 75% of the ownership is considered paid for, and you may purchase the remaining ownership for $75.
      • If you do not exercise the early ownership option, ownership will be available to you upon request after 24 months.
        
        
   3. Applicability:
      
      • This ownership policy applies only in cases where there is no separate signed agreement between the parties. In the event of a conflict between this policy and any individually negotiated agreement, the terms of the signed agreement will take precedence.

3. HOSTING TERMS

Hosting Services

We offer web hosting services as part of our digital solutions. These services are hosted on third-party infrastructure, including but not limited to AWS, ensuring scalability, reliability, and security for your website.

• Hosting Term Limits: Unless otherwise specified in your hosting agreement, the following default limits apply to our hosting environment:
  • Memory: 1 GB
  • vCPUs Processing: 2 vCPUs
  • Storage: 40 GB SSD
  • Data Transfer: 2 TB / Month
    
    If your site’s resource needs exceed these limits, we may recommend upgrading your hosting plan to accommodate increased demand. Surcharges may apply to overages, and any usage exceeding these limits without proper upgrades may result in additional fees, performance degradation, or temporary suspension of services. We will make our best effort to notify you via email if your usage exceeds the specified limits and provide options for upgrading your plan. However, depending on the extent and speed of the overage, immediate notification may not always be possible. Continued overages without an upgrade may result in service degradation or suspension until appropriate changes are made.
    
    
• Data Backups:  We perform daily backups unless otherwise specified. However, we cannot guarantee the accuracy or completeness of these backups, nor can we ensure that data will be restored in the event of loss. As such, it is your sole responsibility to maintain independent backups of your critical data. We strongly recommend that you regularly back up your data to ensure its security. In the event of unforeseen circumstances, including but not limited to technical failures or security breaches, we cannot guarantee the recovery of your data and shall not be held liable for any resulting data loss. Should you fail to maintain your own separate backups and experience data loss, corruption, or damage, we will not be responsible for any loss arising from your failure to secure your data adequately.
  
  
• Uptime and Reliability: We aim to provide 99.9% uptime for our hosting services. However, there may be occasional interruptions due to maintenance, technical issues, or factors beyond our control. We will work diligently to restore services as quickly as possible in the event of downtime. Please note that while we strive to minimize interruptions, we are not liable for any downtime outside our control unless specified in a separate SLA agreement..
  
  
• Security: We implement security measures such as SSL certificates, firewalls, and monitoring to protect your site from common threats. However, security is a shared responsibility, and we strongly encourage you to implement best practices such as using strong passwords, keeping software updated, and enabling two-factor authentication. Failure to implement recommended security measures may increase your risk of security breaches or data loss, for which we cannot be held liable.
  
  
• Use of Third-Party Providers: Our hosting services are provided through third-party cloud providers such as AWS. While we strive to deliver uninterrupted service, any outages or issues caused by these third-party providers are beyond our control, and their respective service level agreements (SLAs) may apply. We will work with these providers to resolve any disruptions as quickly as possible.

Client Responsibilities

• Content and Compliance: You are responsible for ensuring that your website’s content complies with all applicable laws and regulations. You agree not to use our hosting services for any illegal or malicious activities, including but not limited to spamming, hacking, phishing, or distributing malware. We reserve the right to suspend or terminate your hosting services if we determine that your use violates these terms.
  
  
• Resource Usage: Each hosting package comes with specific resource limits, as outlined above. You are responsible for monitoring your usage to ensure compliance with your plan's limits. If your usage exceeds these limits, we may charge additional fees or require you to upgrade to a higher hosting plan to accommodate the increased resource demands.

Termination of Hosting Services

• Cancellation: Hosting services may be canceled in accordance with our General Subscription & Hosting Cancellation Policy (see Section 13). Hosting services will be deactivated at the end of your current billing cycle, and all website data will be removed from our servers. We recommend requesting a final backup before termination to ensure you have access to your data.
• Termination for Non-Payment: We will provide notice of non-payment at least 7 days before suspending or terminating your hosting account, giving you an opportunity to resolve the issue. If the outstanding payment is not received within this period, we reserve the right to suspend or terminate your hosting services. Any suspended accounts may incur additional fees for reactivation.

Limitation of Liability

We shall not be held liable for any direct, indirect, consequential, or incidental damages, including but not limited to lost profits, data loss, or interruptions of service caused by third-party providers such as AWS or other cloud providers. We will work with these providers to resolve any issues, but their service level agreements and terms of service may apply in the event of disruptions. You agree to release us from any liability related to third-party outages, data loss, or security breaches originating from third-party services.

Support for Hosting Services

We provide support for all issues related to your hosting service, including performance optimization, backups, and security measures. If you encounter any problems with your hosting, please contact us at help@17-solutions.com, and we will assist you promptly.

4. USER REPRESENTATIONS

By using our Services, you represent and warrant that:

• You have the legal capacity to comply with these Legal Terms;
• You are not under the age of 18;
• You will not access the Services through automated or non-human means (e.g., bots, scripts);
• You will not use the Services for any illegal or unauthorized purposes;
• Your use of the Services will not violate any applicable laws.

We reserve the right to suspend or terminate your account if any information provided is untrue, inaccurate, or incomplete.

5. PROHIBITED ACTIVITIES

You may not:

• Systematically retrieve data or other content from the Services to create a collection or database without written permission from us.
• Make any unauthorized use of the Services, including collecting usernames or email addresses of users for sending unsolicited emails or creating user accounts under false pretenses.
• Use our system for any illegal or fraudulent activity.
• Use our system to violate the rights of others.
• Use our system threaten, incite, promote, or actively encourage violence, terrorism, or other serious harm.
• Use our system for any content or activity that promotes child sexual exploitation or abuse.
• Use our system to violate the security, integrity, or availability of any user, network, computer, or communications system, software application, or network or computing device. You are responsible for ensuring that any security measures you implement on your site, including passwords and two-factor authentication, comply with best practices.
• Use our system to distribute, publish, send, or facilitate the sending of unsolicited mass email or other messages, promotions, advertising, or solicitations (or “spam”).

We reserve the right to investigate any suspected violation of this Policy. During such an investigation, we may remove or disable access to any content or resources that we determine to be in violation of this Policy. Depending on the nature and severity of the violation, consequences may include the suspension or termination of your account and Services without prior notice, as well as legal action if necessary.

You agree to fully cooperate with our efforts to investigate and remedy any violation, including providing any necessary information and implementing corrective actions as requested. In assessing whether a violation has occurred, we may consider your ability and willingness to comply with this Policy, including any safeguards, processes, and policies you have implemented to prevent, identify, and remove prohibited content or activity.

6. USER-GENERATED CONTRIBUTIONS

The Services may allow you to create, submit, post, display, or transmit content, such as text, photographs, or other materials (“Contributions”). By submitting Contributions, you represent that you own or control all rights to such content and that the Contributions comply with these Legal Terms. Your Contributions must not infringe upon any third-party rights, including intellectual property, privacy, or other proprietary rights. You grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, modify, distribute, and display your Contributions in connection with the Services.

7. INDEMNIFICATION

You agree to indemnify, defend, and hold us and our affiliates, directors, employees, and agents harmless from any claims, damages, or losses arising from your violation of these Legal Terms or your use of the Services.

8. DISCLAIMERS

The services, including any content, functionality, and materials provided through the services, are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or reliability.

We do not warrant that the services will meet your expectations or requirements, that the services will be available on an uninterrupted, timely, secure, or error-free basis, or that any defects or errors will be corrected. You assume all responsibility and risk for your use of the services, including any damage to your computer system or data loss resulting from the download of content, software, or materials from the services.

No advice or information, whether oral or written, obtained from us or through the services shall create any warranty not expressly stated in these legal terms.

We reserve the right to modify, remove, or discontinue any features of the services at any time without prior notice or liability.

9. LIMITATIONS OF LIABILITY

We shall not be held liable for any direct, indirect, consequential, or incidental damages, including but not limited to lost profits, data loss, or interruptions of service caused by third-party providers such as AWS or other cloud providers. You are solely responsible for the content and data on your website. You agree to release us from any liability related to third-party outages, data loss, or security breaches originating from third-party services, particularly in cases where recommended security practices were not followed by you.

10. USER DATA

We will maintain and back up certain data you transmit to the Services, but we cannot be held liable for any data loss. It is your responsibility to back up your data regularly. We comply with applicable data protection and privacy laws, including GDPR and CCPA, where relevant. For more information on how we handle data, please refer to our privacy policy.

11. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By using the Services, you consent to receive electronic communications from us. You agree that all agreements, notices, and communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You consent to the use of electronic signatures and records for all transactions related to the Services.

12. DISPUTE RESOLUTION AND GOVERNING LAW

• Dispute Resolution: These Legal Terms are governed by the laws of the State of Wisconsin. Any legal action arising from the Services must be filed in a court located in Wisconsin, and you consent to the jurisdiction of such courts.
  
  
• Informal Dispute Resolution:
  Before initiating any formal legal action, you agree to first contact us at help@17-solutions.com to provide a written description of the issue, all relevant facts, and your proposed resolution. Both parties agree to make a good faith effort to resolve the dispute informally within 30 days of the initial notice. If the dispute cannot be resolved informally within this time period, either party may then initiate formal legal proceedings.

13. CANCELLATION AND REFUND POLICY

General Subscription & Hosting Cancellation Policy

• No Contracts, No Commitments: You can cancel your subscription, which may include hosting services, at any time—no long-term contracts or hidden fees. To cancel, please send us an email at help@17-solutions.com or use the cancellation option available in your account settings.
  
  
• 30-Day Notice: Cancellations must be submitted at least 30 days before your next billing cycle to ensure proper processing. Subscription services, including hosting, will remain active during this period, and you will continue to have full access to all Services until the cancellation takes effect at the end of your current billing cycle.

Refund Policy

• 14-Day Free Trial:  If you are a new subscriber, your first 14 days are completely free. If you decide to cancel within this trial period, you will not be charged.
  
  
• No Refunds After Trial Period:  Once the 14-day free period ends and billing begins, all payments are non-refundable. You can cancel your subscription at any time to prevent future charges, but no refunds will be issued for past payments.

• Special Circumstances:  In rare cases of unresolved technical issues or unsatisfactory service, refunds may be issued at our discretion. If you experience any such issues, please contact us at help@17-solutions.com. If a refund is approved, please allow up to 10 business days for the funds to be processed and returned to your original method of payment.

Hosting-Specific Cancellation Terms

• Hosting Deactivation Process: For subscription services that include hosting, upon receiving a cancellation request, we will send an immediate acknowledgment. Hosting services will remain active for the remainder of the 30-day notice period unless an earlier shutdown is requested. During this time, you will have full access to your hosting services as part of your subscription.
  
  
• Grace Period: At our discretion, we may provide a 7-day grace period after the 30-day notice of cancellation, during which your site will remain live but without full support. This grace period is subject to availability and may not be guaranteed in all cases. The grace period is intended to provide additional time for you to migrate your site. However, after the grace period, hosting services will be terminated permanently, and all data associated with your hosting account will be deleted, unless otherwise agreed upon in writing prior to termination.
  
  
• Data Backup Option: Before the deactivation of your hosting account, we can provide a final backup of your website data upon request. This request must be submitted no later than 7 days before your hosting account deactivation date. This service may be offered as complimentary or for a small fee, depending on your service level.

14. MISCELLANEOUS

These Legal Terms constitute the entire agreement between you and us. If any provision is deemed invalid, the remaining provisions will continue in full force and effect. We may assign our rights and obligations under these Legal Terms at any time.

15. CONTACT US

For questions or concerns about these Legal Terms or the Services, please contact us at:

Email: help@17-solutions.com
Phone: 262.235.0817
Mailing Address: 361 Falls Rd. #663, Grafton, WI 53024, Ozaukee County, Wisconsin